Journals Higher Education
Important OUP's Response to COVID-19 Learn more

Returns and Refunds

Returns Policy

For orders from individuals, we accept returns of books that are in print and in re-sellable condition. Please be sure to enclose a copy of your invoice with the items being returned and ship via a trackable method to:

Oxford University Press
C/O Ingram Distribution Solutions
1250 Ingram Drive
Chambersburg, PA 17202                                                                         

Please allow 2-3 weeks for your credit to be processed.

For returns from booksellers, please see Returns Policy in the Bookseller Resource Center.

Shortage Claims

If you haven't received your order, or a portion of it is missing, please contact Customer Service within 25 days of placing your order to receive a replacement or refund of your order.

Damage Claims

If you receive your order and a book is missing or damaged, please contact Customer Service within 25 days of receipt to receive a replacement or refund of your order.