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Returns and Refunds

Returns Policy

For orders from individuals, we accept returns of books that are in print and in re-sellable condition. Please be sure to enclose a copy of your invoice with the items being returned and ship via a trackable method to:

Oxford University Press
C/O Ingram Distribution Solutions
1250 Ingram Drive
Chambersburg, PA 17202                                                                         

Please allow 2-3 weeks for your credit to be processed.

For returns from booksellers, please see Returns Policy in the Bookseller Resource Center.

Shortage Claims

If you haven't received your order, or a portion of it is missing, please contact Customer Service within 25 days of placing your order to receive a replacement or refund of your order.

Damage Claims

If you receive your order and a book is missing or damaged, please contact Customer Service within 25 days of receipt to receive a replacement or refund of your order.

Returns Policy for eBooks

You have 14 calendar days to return an item from the date you purchased it.

You must not have viewed or printed, in total, more than five percent (5%) of the eBook.

You must not have used any included access codes for any online resource that came with your eBook purchase.

You must not have previously returned the same eBook from a prior purchase.

To find out more, please contact us

Returns Policy for Online Products

In general, fees and charges for online content are non-refundable.  However, if you feel that you've been charged in error or if you would like to request a refund, please contact us at oxfordonline@oup.com or through Personal Subs contact form.

If you are a consumer located in the European Union (i.e. you are not an organisation or an individual acting wholly or mainly within your trade, business craft or profession), you have a legal right to cancel contracts entered into with us at a distance (e.g. internet, phone or email) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contracts Regulations") implementing the Consumer Rights Directive 2011/83/EU. Under the Consumer Contracts Regulations, subject to certain exceptions, if you ordered digital content not supplied in a tangible medium (e.g. not supplied on CD or DVD) or services, you can cancel your order within 14 days from the day of conclusion of the contract ("Cancellation Period") and receive a refund, unless you have expressly consented to the digital content or expressly requested for the services to be supplied to you before the end of the Cancellation Period, and you acknowledged that you would lose your cancellation rights.

Please note that by placing your order with us for access to the Licensed Works, you are hereby requesting that we perform the services and/or expressly consenting to us supplying the digital content (as the case may be) from the time of your order and in doing so, you acknowledge that you will lose your cancellation rights.