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Cover

Communicating in Groups

Building Relationships for Group Effectiveness

Third Edition

Joann Keyton

Publication Date - November 2005

ISBN: 9780195183436

360 pages
Paperback
7-1/2 x 9-1/4 inches

In Stock

Retail Price to Students: $97.95

Communicating in Groups, Third Edition, emphasizes that all groups--decision-making and social--require members to successfully convey both relational and task messages.

Description

To communicate effectively within groups and teams, we must understand our relationships with other members and how those relationships influence the tasks and activities that the groups and teams undertake. Communicating in Groups, Third Edition, emphasizes that all groups--decision-making and social--require members to successfully convey both relational and task messages. Author Joann Keyton points to the five key elements that define a group--size, interdependence, identity, goal, and structure--and demonstrates how group processes are facilitated or hindered by them. Using examples from field research on both task and social groups, Keyton depicts group interaction as it emerges through conversation. She provides frameworks for analyzing group interaction, recommendations for effective group practice, and numerous transcripts of authentic group communication that help to underscore the concepts.
Thoroughly revised in this third edition, the book features new material on communication structures, group tasks and activities, communication competence, and decision making. Keyton includes updated literature reflecting recent communication and interdisciplinary group theory and research, and she also places more emphasis on gender and cultural diversity, stressing the need for students to consider the multiple ways in which diversity influences group interaction. Highlighting the important connection between task and relational messages in both task and social groups, Communicating in Groups, Third Edition, is ideal for undergraduate courses in group and team communication, as well as for management and business communication courses in group behavior and teamwork.

Previous Publication Date(s)

January 2002

Table of Contents

    Each chapter ends with a Summary and Discussion Questions and Exercises.
    Preface
    1. THE BASICS OF GROUP COMMUNICATION
    Your Experience with Groups
    What Is a Group?
    Characteristics for Defining a Group
    Group Size
    Interdependence of Members
    Group Identity
    Group Goal
    Group Structure
    Putting the Pieces Together: Laying Out the Pieces of the Puzzle
    A Group's Connection to Its Context
    Permeable and Fluid Boundaries
    A Group's Interdependence with Its Context
    Time and Space of Group Interaction
    Interdependence of Task and Relational Dimensions
    Satisfying Task and Relational Dimensions
    2. YOUR COMMUNICATION IN GROUPS
    Verbal Communication
    Words and Meanings
    Skill Builder: What Did You Say?
    Patterns of Language
    Impact of Verbal Activity
    Improving Verbal Communication Skills
    Nonverbal Communication
    Types of Nonverbal Communication
    Multiple Meanings of Nonverbal Communication
    Skill Builder: Cracking the Nonverbal Code
    Functions of Nonverbal Communication
    Verbal and Nonverbal Communication as a System
    Improving Nonverbal Communication Skills
    The Listening Process
    Listening Pitfalls
    Improving Listening
    Mastering Group Skills: How Well Do You Listen?
    Task Communication
    Relational Communication
    Integration of Task and Relational Messages
    Putting the Pieces Together: Group Identity, Interdependence, and Group Goal
    Group Communication Outcomes
    3. COMMUNICATION THAT STRUCTURES
    Communication Networks
    Decentralized Networks
    Centralized Networks
    Assessing Your Group's Network
    Mastering Group Skills: Analyzing Group Networks
    Coherence of Group Conversations
    Functional Coherence
    Topical Coherence
    Group Member Roles
    Formal Roles
    Informal Interaction Roles
    Improving Your Role Effectiveness
    Putting the Pieces Together: Group Structure, Interdependence, and Group Size
    Group Norms
    Norm Development
    Why Talk About Norms?
    Skill Builder: Identifying Norms in Your Group
    How Groups Develop
    Phases of Group Development
    Inclusion and Dependency Phase
    Conflict Phase
    Negotiating Goals and Roles
    Task and Activity Orientation
    Termination
    Progressing Through the Phases
    4. GROUP TASKS AND ACTIVITIES
    Types of Group Tasks and Activities
    Planning
    Generating Ideas
    Making Choices
    Negotiating
    Competing
    Performing
    Deliberating
    Building Relationships
    Providing Social Support
    Analyzing Group Tasks and Activities
    Skill Builder: Breaking the Group Charge into Tasks
    Task and Activity Characteristics
    Putting the Pieces Together: Interdependence and Group Goal
    Influences on Group Tasks and Activities
    Degree of Participation
    Influence of Time
    Influence of Diversity
    Skill Builder: Are You Ignoring Diversity?
    Influence of Technology
    Evaluating Group Outcomes
    Mastering Group Skills: Consider Influences on Group Tasks
    Mastering Group Skills: Designing Group Tasks
    5. BUILDING GROUP COMMUNICATION COMPETENCE
    Skill Builder: How Important Are Communication Skills?
    The Ideal Group Member
    Your Group Interaction Style
    Interpersonal Needs
    Expressing and Wanting Needs
    Achieving Need Compatibility
    Communication Competence
    Mastering Group Skills: How Competent Are You?
    Communication Apprehension
    Your Attitude Toward Groups
    Communicator Style
    Mastering Group Skills: Determining Your Communicator Style
    Communicating in Diverse Groups
    Cultural Orientations
    Overcoming Diversity Problems
    Ethical Group Membership
    Putting the Pieces Together: Group Identity and Group Goal
    Discussion Questions and Exercises
    6. BUILDING RELATIONSHIPS IN GROUPS
    Relating to Other Group Members
    Being Dependent on Other Group Members
    Being Interdependent with Other Group Members
    Group Communication Climate
    Evaluation Versus Description
    Control Versus Problem Orientation
    Strategy Versus Spontaneity
    Neutrality Versus Empath
    Superiority Versus Equality
    Certainty Versus Provisionalism
    Altering Group Climate
    Putting the Pieces Together: Group Identity and Group Structure
    Group Cohesiveness
    Developing Group Cohesiveness
    Cohesiveness and Group Performance
    Group Member Satisfaction
    Improving Cohesiveness and Satisfaction
    Mastering Group Skills: How Satisfied and Cohesive Are Your Group Members?
    Trust
    Skill Builder: How Fragile Is Trust?
    Socializing New Members into Groups
    7. SOLVING PROBLEMS AND MAKING DECISIONS
    Decision-Making Skills
    Task Skills for Decision Making
    Relational Skills for Decision Making
    Procedural Skills for Decision Making
    Decision-Making Principles
    Why Groups Are Better at Making Decisions
    Advice from Functional Theory
    Using Decision-Making Procedures
    Mastering Group Skills: Identifying Decision-Making Functions
    Standard Agenda
    Brainstorming
    Nominal Group Technique
    Consensus
    Putting the Pieces Together: Group Goal and Interdependence
    Voting
    Ranking
    Comparing Procedures
    Skill Builder: Which Procedures Will Help Your Group?
    The Paradox of Using Procedures
    8. ASSESSING DECISION PROCESSES AND IMPLEMENTING DECISIONS
    Monitoring Decision-Making Performance
    Challenges to Decision-Making Effectiveness
    Information Bias
    Groupthink
    Putting the Pieces Together: Group Structure, Group Identity, and Group Goal
    Factors in Faulty Decision Making
    Helping Your Group Make Effective Decisions
    Implementing Decisions
    Skill Builder: Assuming the Role of the Critical Advisor
    Criteria for Successful Implementation
    Designing the Implementation with PERT
    Mastering Group Skills: Implementing Plans with PERT
    Monitoring and Evaluating Decision Outcomes
    9. MANAGING CONFLICT IN GROUPS
    Defining Conflict
    Ways of Thinking About Conflict
    Is Conflict Always Disruptive?
    Is Conflict Inherent?
    Skill Builder: Did I Do That?
    Types and Sources of Conflict
    Gender Diversity and Conflict
    Cultural Diversity and Conflict
    Power
    Bases of Power
    Putting the Pieces Together: Group Structure and Group Size
    Power and Conflict
    Conflict Between Groups
    Conflict Management Strategies
    Collaborating
    Competing
    Accommodating
    Avoiding
    Compromising
    Which Strategy Should You Pick?
    Mastering Group Skills: Conflict Management Strategy
    10. PROVIDING LEADERSHIP IN GROUPS
    Defining Leadership
    Becoming a Leader
    Appointed Versus Elected Leaders
    Emerging as a Leader
    A Communication Competency Approach to Leadership
    Task Competencies
    Relational Competencies
    Technical Competencies
    Gender Diversity and Leadership
    Leadership Styles
    Situational Leadership Model
    Telling Style
    Selling Style
    Participating Style
    Delegating Style
    Comparing Leadership Styles
    Skill Builder: Identifying Your Leadership Style
    Choosing a Leadership Style
    Transformational Leadership
    Enhancing Your Leadership Ability
    Putting the Pieces Together: Group Goal, Group Structure, and Interdependence
    11. MANAGING GROUP MEETINGS
    Importance of Meeting Management Procedures
    Meeting Planning
    Premeeting Planning and Preparation
    Leader Premeeting Responsibilities
    Skill Builder: Developing a Meeting Agenda
    Physical Environment and Material Resources
    Group Member Premeeting
    Responsibilities
    Conducting the Meeting
    Taking Minutes
    Managing Relational Issues
    Using Space
    Using Visuals
    Making Assignments
    Ending the Meeting
    Postmeeting Follow-Up
    Mastering Group Skills: Managing Meetings
    Developing a Group Charter and Code of Conduct
    Overcoming Obstacles
    Long Meetings
    Unequal Member Involvement and Commitment
    Formation of Cliques
    Different Levels of Communication Skill
    Different Communicator Styles
    Personal Conflict
    Putting the Pieces Together: Group Identity, Interdependence, and Group Structure
    Successful Meeting Management
    12. MAKING OBSERVATIONS AND GIVING FEEDBACK
    What Is Feedback?
    Why Groups Need Feedback
    Putting the Pieces Together: Group Goal, Interdependence, and Group Identity
    Levels and Types of Feedback
    Levels of Feedback
    Task and Procedural Feedback
    Relational Feedback
    Individual Feedback
    Group Feedback
    Mastering Group Skills: Topics for Group Feedback
    Types of Feedback
    Descriptive Feedback
    Evaluative Feedback
    Prescriptive Feedback
    Observing the Group
    Skill Builder: Giving Specific Feedback
    Starting a Group Feedback System
    Observation and Feedback Process
    Advice for Giving Feedback
    Putting It All Together
    Appendix Creating and Delivering Team Presentations
    Glossary
    References
    Author Index
    Subject Index

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