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New Features

  • Greater emphasis on social media, featuring new “Social Media Factor” sections and “Inter-Act with Social Media” activities

  • Updated discussions on theories and concepts

  • Expanded “Skill Practice” activities at the end of each chapter

  • Chapter 3, “Intercultural Communication,” has been re-titled and revised in order to focus on the relationships between concepts

  • Chapter 7, “Listening Effectively,” has been moved forward and placed before the chapter on conversation


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