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  1. Introduction
  2. What Is Bureaucracy?
  3. Moving from Bureaucracy to Administration as a System
  4. Networks to Somewhere: The Intertwined Process of Administrative Governance
  5. Knowledge, Skills, and Abilities of the 21st-Century Administrator
  6. Women and Minorities in Public Administration
  7. E-Government
  8. Volunteers, Nonprofits, and Administration
  9. Historical Trends in State and Local Employment
  10. Salaries in State and Local Government
  11. State and Local Employees: Where Do They Work? What Do They Get Paid?
  12. Administration, Governance and Innovation
  13. Bureaucracy and the Core Dimensions of Sustainability
  14. Sustainable Bureaucracies
  15. Conclusion

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