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Chapter 12

Chapter objectives: Making Observations and Giving Feedback

In this chapter, you will learn to do the following:

  • Carry out the premeeting responsibilities as a leader or member of a group
  • Design and lead an effective group meeting
  • Select and prepare appropriate visuals to help the group record whatis happening
  • Take effective minutes for your group meeting
  • Carry out the postmeeting responsibilities as a leader or member ofa group
  • Assist your group in overcoming typical meeting obstacles

Online quiz

  1. Which level of feedback focuses on specific group members?
      a. Group.
      b. Individual.
      c. Relational.
      d. Task.
      e. Procedural.
  2. Which of the following is true about feedback generated for the group by the group?
      a. It is a process that serves as an error detection device to help the group identify and begin to solve its interaction problems.
      b. Feedback should be the responsibility of the leader.
      c. Group members are either participants or observers, but not both.
      d. Feedback should be a subjective evaluation of individual group membersB performances.
      e. Only a small number of group members should provide feedback.
  3. An interaction diagram can provide feedback about:
      a. which group member started interaction on each topic.
      b. the content of the groupB s interaction of task issues versus relational issues.
      c. how the quantity of group interaction is distributed among group members.
      d. which group members provided only feedback.
      e. the effectiveness of the groupB s conflict management.
  4. Which type of feedback identifies how a group member communicates?
      a. Procedural.
      b. Prescriptive
      c. Relational.
      d. Evaluative.
      e. Descriptive.
  5. Which of the following is true about giving feedback?
      a. Disagreement should not be expected when groups use feedback.
      b. Avoid using specific examples from the groupB s interaction to avoid hurting other group membersB feelings.
      c. Feedback should come from one person responsible for this task.
      d. Feedback should not be given on issues that are negative or have political ramifications.
      e. None of these is true.
  6. Audiotaping or videotaping a group:
      a. should not make any group member hesitant to talk
      b. should allow you to analyze a specific group member.
      c. meeting obstacles.
      d. provides a record of what members said as well as how they said it.
      e. can be used despite a membersB objection.
  7. Regarding a groupB s outcomes, most people tend to:
      a. take responsibility for the groupB s success but avoid taking responsibility for the groupB s failure.
      b. take responsibility for the groupB s failure but avoid taking responsibility for the groupB s success.
      c. take responsibility for both the groupB s success and failure.
      d. avoid taking responsibility for both the groupB s success and failure.
      e. women take responsibility for the groupB s success while men avoid taking responsibility for both the groupB s success and failure.
  8. When starting a group feedback system, group members:
      a. mostly want to hear negative feedback rather than positive feedback.
      b. are enthusiastic about sharing their thoughts and feelings with others.
      c. should at first focus on relational feedback at the individual level.
      d. should be introduced to feedback slowly over a period of several meetings.
      e. All of the above.
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