Chapter 11

Chapter objectives: Managing Group Meetings

In this chapter, you will learn to do the following:

  • Explain the advantages and disadvantages of group conflict
  • Identify types and sources of conflict
  • Recognize the relationship between power and conflict
  • Identify five conflict management strategies
  • Help your group engage in an effective conflict management strategy
  • Avoid or respond to nonproductive conflict management strategies

Online quiz

  1. To conduct a meeting effectively, a leader should:
      a. announce each agenda item.
      b. call the meeting to order and ask for additions to the agenda.
      c. arrive early and make sure that everything is ready for the meeting.
      d. listen carefully to complaints to determine their relevance to the topic.
      e. All of the above.
  2. A group that will meet for an extended period of time will often outline behaviors that are appropriate to the group. This is called:
      a. meeting minutes
      b. the groupB s code of conduct.
      c. interdependence.
      d. the groupB s charter.
      e. PERT.
  3. Which of the following is true about using visuals in a group?
      a. Group members will immediately know if others are accurately hearing them.
      b. Visuals can be used to write more detailed minutes.n potential.
      c. Visualizing the groupB s interaction provides a graphic record for the group.
      d. The group can keep track of its interaction.
      e. All of the above.
  4. When a leader greets group members as they arrive and engages them in small talk to establish a friendly environment, the leader is said to be:
      a. watching for cues about conflict.
      b. fighting the formation of cliques.
      c. managing relational issues.
      d. engaging in follow-up from the last meeting.
      e. None of the above.
  5. Some of the elements that an agenda should include are:
      a. expert power.
      b. lack of managing relational issues.
      c. meeting obstacles.
      d. groupthink.
      e. legitimate power.
  6. The conflict management style emphasizing your own triumph at the other person's expense is:
      a. lack of premeeting planning.
      b. lack of managing relational issues.
      c. meeting obstacles.
      d. groupthink.
      e. None of the above.
  7. Which seating arrangement is more likely to provide a perception of equality among group members?
      a. Lecture format.
      b. Circular arrangement.
      c. Any shape can be utilized to provide a perception of equality among members.
      d. B UB shape.
      e. None of the above.
  8. Group member premeeting responsibilities include:
      a. letting the leader know what leadership style they prefer.
      b. sorting out who should be invited and who should be informed about the meeting.
      c. reviewing the agenda and determining if any preparations need to be completed.
      d. setting the agenda.
      e. Members have no premeeting responsibilities.
  9. Which document is a record of what was done at a meeting?
      a. Minutes.
      b. Agenda.
      c. Group charter.
      d. Group code of conduct.
      e. PERT diagram.
  10. When a meeting is finished, _________ still have postmeeting responsibilities.
      a. the leader
      b. group members
      c. the leader and group members
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