Chapter 09

Chapter objectives: Managing Conflict in Groups

In this chapter, you will learn to do the following:

  • Help your group avoid faulty decision making
  • Help your group identify and remove constraints on decision making
  • Maintain vigilant communication to help your group avoid groupthink
  • Develop a PERT diagram to implement your group's decision
  • Identify appropriate and reasonable criteria against which to measure the success of your group's decision

Online quiz

  1. Which of the following is not true about conflict?
      a. Conflict results from incompatible activities.
      b. Conflict occurs when each party desires some outcome that, if obtained, causes the other not to obtain the outcome it seeks. constraints.
      c. At least two interdependent parties oppose one another.
      d. Most conflicts do not have an end.
      e. One conflict episode is connected to the next one.
  2. The type of conflict characterized by group members becoming polarized with one side winning and the other losing is:
      a. cognitive.
      b. competitive.
      c. cooperative.
      d. affective.
      e. substantive.
  3. Which of the following is a dimension of analyzing conflict?
      a. The importance of the conflict.
      b. The conflictB s resolution potential.
      c. The degree to which there are group norms for handling the conflict.
      d. The level of emotionality in the conflict.
      e. All of the above are dimensions for analyzing conflict.
  4. Conflict aftermath:
      a. is a negative effect of conflict.
      b. is avoidable through appropriate conflict management strategies.
      c. is rooted in interpersonal relationships, emotions, or personalities.
      d. makes members less likely to embrace conflict in the future.
      e. affects membersB perceptions of their ability to work together.
  5. The type of power associated with a specific position or role in the group is called:
      a. expert power.
      b. referent power.
      c. reward power.
      d. coercive power.
      e. legitimate power.
  6. The conflict management style emphasizing your own triumph at the other personB s expense is:
      a. collaborating.
      b. avoiding.
      c. accommodating.
      d. compromising.
      e. competing.
  7. Whose view should be managed in a conflictt?
      a. Your view of the conflict.
      b. Your belief of what the other personB s view is.
      c. Your evaluation of the relationship between you and the other person.
      d. The views in answers a, b, and c are equally important.
      e. None of the above.
  8. The type of conflict that deals with interpersonal relationships, emotions, or personalities is:
      a. affective.
      b. cooperative.
      c. cognitive.
      d. substantive.
      e. competitive
  9. Individuals tend to judge events and people as good or correct when they are similar to events and people in their own culture. This is known as:
      a. Ethnocentrism.
      b. Cognitive conflict.
      c. Grouphate.
      d. Referent power.
      e. Group identity.
  10. All of the following are true statements about power, except:
      a. One power source that is often overlooked is control of real or imagined resources.
      b. Research has identified six bases of power.
      c. Power, and power differences, exist in all groups.
      d. Power is not inherently good or bad.
      e. Power resides only in group leaders.
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