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Chapter 08

Chapter objectives: Assessing Decision Processes & Implementing Decisions

In this chapter, you will learn to do the following:

  • Describe the critical functions needed for effective decision making
  • Explain why and when groups are better than individuals at making decisions
  • Explain why groups should consider using a decision-making procedure
  • Select the best procedure for a group decision-making situation
  • Lead your group through the use of at least three decision-making procedures

Online quiz

  1. Which of the following is not true regarding PERT?
      a. The acronym stands for B program evaluation and review technique.B
      b. Group members plan what actions will be needed.
      c. Group members identify two timeframes for implementation: optimistic and realistic.
      d. PERT is useful for implementations that are very complex.
      e. PERT can help a group identify which activities must be completed first, second, third, etc.
  2. Which of the following is not a part of the standard agenda?
      a. The group is under pressure to make a quick decision.
      b. Members use of ambiguous language.
      c. Members fail to ask relevant questions.
      d. Members develop incomplete decision criteria.
      e. All of the above.
  3. Highly cohesive groups can adopt faulty solutions because members fail to critically examine options. This is called:
      a. affiliative constraints.
      b. grouphate.
      c. brainstorming.
      d. groupthink.
      e. coalition formation.
  4. The critical advisor:
      a. is often praised for keeping the group from slowing down.
      b. assigns the role of devilB s advocate to another group member.
      c. should be rotated among group members.
      d. should be the same person throughout the life of the group.
      e. None of these apply.
  5. All of these are criteria for evaluating successful implementation.
      a. whether or not the output has value.
      b. staying within the budget.
      c. how the process of decision making affected the group members that made it.
      d. whether or not the group reached its goal.
      e. All of these are criteria for evaluating successful implementation.
  6. When a groupB s largest subgroup uses social pressure to influence decision outcomes, this is known as:
      a. groupthink
      b. cultural distance
      c. information bias
      d. strategy
      e. majority influence
  7. When is groupthink likely to occur?
      a. When members overestimate their power and invulnerability.
      b. When group members reject information that is contrary to their preferred or assumed course of action.
      c. When strong relationships exist between the leader and group members.
      d. a and b, but not c.
      e. a, b, and c.
  8. In addition to information bias and groupthink, group members should also be aware of this factor that leads to faulty decision making.
      a. Making assumptions about the facts of a case.
      b. Breakdown in the groupB s reasoning process.
      c. The group feels that it is under pressure to make a decision to please someone outside the group.
      d. Members are unable to convince one another that an alternative decision is better.
      e. All of these factors can lead to or contribute to faculty group decision making.
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