Chapter 07

Chapter objectives: Solving Problems and Making Decisions

In this chapter, you will learn to do the following:

  • Minimize stereotypical assumptions about gender and cultural differences
  • Maximize the advantages of gender and cultural differences in a group
  • Explain the collectivistic and individualistic tendencies of American culture and the ways in which these influence group interaction
  • Identify your self-construal, and determine how this influences your interaction in diverse groups
  • Identify and describe your cultural distance from other group members
  • Suggest strategies to help a group overcome cultural differences

Online quiz

  1. The decision making procedure in which all members of a group agree with the decision after members thoroughly discuss the issues is known as:
      a. brainstorming.
      b. standard agenda.
      c. voting.
      d. false consensus.
      e. consensus.
  2. Which of the following is not a part of the standard agenda?
      a. Analyzing the problem.
      b. Implementing the solution.
      c. Generating solutions.
      d. Identifying the minimal criteria for the solution.
      e. Identifying the group member most able to explain and solve the problem.
  3. Ranking is:
      a. the process of assigning a numerical value to each decision alternative so that group members' preferences are revealed.
      b. an idea generation technique designed to improve productivity and creativity.
      c. an idea generation process in which individual group members generate ideas on their own before interacting as a group to discuss the ideas.
      d. a discussion-centered decision-making procedure.
      e. the process of casting written or verbal documents in support of or against a specific proposal.
  4. Which skill can counteract the cognitive, affiliative, and egocentric constraints that can arise in group interaction?
      a. Leadership.
      b. Serving the critical advisor role.
      c. Inference drawing.
      d. Process enactment.
      e. Ranking.
  5. When group members generate ideas on their own before interacting as a group to discuss the ideas, this is called:
      a. nominal group technique.
      b. consensus.
      c. ranking.
      d. functional theory.
      e. voting.
  6. Which is not true about brainstorming?
      a. The group should record all ideas for future consideration.
      b. Group members state as many alternatives as possible to a given problem.
      c. As the number of ideas increases, generally, so does the quality of the idea.
      d. Ideas must be creative and original.
      e. Brainstorming is a process to create ideas, not for making decisions.
  7. Which is a function that a group must accomplish in decision-making, according to functional theory?
      a. Assess the negative aspects of each proposed solution.
      b. Examine the criteria of an acceptable solution before discussing specific solutions.
      c. Propose a set of realistic alternative solutions.
      d. Thoroughly discuss the problem.
      e. All of the functions described must be accomplished.
  8. Voting:
      a. includes four procedural issues, which are: discussion prior to the vote, approval of the options before voting, deciding how the vote will take place, decision of how many votes equal a win.
      b. is the process of assigning a numerical value to each decision alternative so that group membersB preferences are revealed.
      c. is efficient because every option can be considered
      d. is viewed by the group to be final.
      e. is also known as reflective thinking.
  9. Affiliative constraints:
      a. are based on deteriorating relationships among members of the group.
      b. are conflict management skills which steers the conversation from personal issues back to task issues.
      c. occur when one group member has a high need for control over the group or its activities or has a personal or hidden agenda.
      d. cause a group to agree to a decision simply to be done with the task.
      e. occur when there is little information available or limited time for making a decision.
  10. All of the following are true about using formal decision-making procedures, except:
      a. Members are often reluctant to use procedures because they find them too restrictive.
      b. These procedures help avoid sloppy thinking and ineffective group habits, and therefore help the group produce better decisions.
      c. Group members must often be persuaded and taught how to use formal decision procedures.
      d. Using formal decision procedures often reduces the time a group takes to complete the task.
      e. All of the above are true about using formal decision-making procedures.
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