Chapter 06

Chapter objectives: Building Relationships in Groups

In this chapter, you will learn to do the following:

  • Diminish your dependence on and enhance your interdependence with your group members
  • Contribute to developing a supportive group climate
  • Assist your group in developing cohesiveness
  • Maximize your satisfaction in a group and help create satisfaction for other group members
  • Create equity in a group
  • Maintain the trust of group members

Online quiz

  1. A communication climate that is based on negative or threatening group interaction is:
      a. embedded.
      b. defensive.
      c. dyadic.
      d. storming.
      e. proxemic.
  2. Name-dropping and assuming leadership functions without regard for the rest of the group is a good example of:
      a. strategy.
      b. superiority.
      c. provisionalism.
      d. the social exchange theory.
      e. problem orientation.
  3. Which of the following is true about changes in group membership?
      a. When gaining a new member, group roles change, but group norms and communication networks do not.
      b. The frequency of changes in group membership does not generally reflect on the stability of the group.
      c. Because group members are often interchangeable, membership changes influence group processes only slightly.
      d. All of the above.Both the new member and the previous group members must make adjustments when the new member joins the group.
      e. Membership changes always decrease group membersB cohesiveness and satisfaction.
  4. Trust:
      a. Building trust takes time. See page 140.
      b. One aspect of trust is the long time it often takes to develop. See page 140.
      c. One aspect of trust is that involves risk. See page 140.
      d. One aspect of trust is that it is based upon respect. See page 141.
      e. All of these are aspects of trust. See pages 140-141.
  5. Evaluation is best described as:
      a. an idea is discussed in terms of its strengths and weaknesses.
      b. group members exercising communication competence.
      c. a communication climate based on negative or threatening communication surfaces.
      d. the person contributing an idea is critiqued instead of the idea itself.
      e. members are flexible and committed to solving a groupB s problems.
  6. Dependence, in a group setting, means:
      a. there is a connection between you and your group and its members.
      b. the group is satisfying one of the key elements in defining a group.
      c. the efforts of the group represent the culmination of each group member's contribution to the group.
      d. there is a connection between you and your group and its members, and you are in a subordinate position.
      e. that a member has created a defensive reaction by asserting control over another member.
  7. When group members want to hear all ideas so a better decision can be made, this is known as:
      a. equality.
      b. achieving certainty.
      c. cohesiveness.
      d. provisionalism.
      e. trust.
  8. The degree to which you feel fulfilled or gratified as a group member is:
      a. based on your dependence on the other group members.
      b. satisfaction.
      c. cohesiveness.
      d. empathy.
      e. None of the above.
  9. Relative to a group's communication climate, strategy:
      a. is used to manage tasks.
      b. is a positive influence in groups.
      c. refers to a group member asserting his or her superiority.
      d. is a way to manage cohesiveness to improve group performance.
      e. refers to the manipulation of other group members.
  10. The relationship between group cohesiveness and group performance is said to be
      a. the relationship varies from group to group and is limited to short-term groups.
      b. indirect.
      c. reciprocal, meaning that they tend to feed each other.
      d. direct, meaning they increase simultaneously and by the same amount.
      e. There is no relationship.
  11. Improving group member satisfaction and cohesiveness can crate which of the following problems?
      a. Members could overlook tasks in favor or fun.
      b. Members can become susceptible to faulty thinking.
      c. The group can become isolated.
      d. All of the above.
      e. Improving group member satisfaction and cohesiveness does not cause problems.
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