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Chapter 05

Chapter objectives: Building Group Communication Competence

In this chapter, you will learn to do the following:

  • Adapt your communication behavior to meet the interpersonal needs of other group members
  • Communicate competently, with a balance of appropriateness and effectiveness
  • Distinguish between the communication apprehension of other group members and their potential need to remain silent
  • Select the communicator style that is most effective and appropriate for a specific group situation
  • Maintain a suitable level of communication competence even when you are challenged or provoked
  • Sustain ethical practices as a group member

Online quiz

  1. A group member's communication style depends on which of the following?
      a. Communication competence.
      b. The member's personality.
      c. Communication apprehension.
      d. The member's need to associate with other individuals.
      e. All of the above.
  2. Members who have grouphate likely:
      a. also have communication apprehension.
      b. have lower performance expectations than other group members.
      c. have group communication skills but choose not to use them.
      d. will not change their negative attitude toward groups even when they have good group experiences.
      e. do not want their interpersonal needs to be satisfied by group members.
  3. Which of the following is not true about communication apprehension?
      a. It is the fear or anxiety in relation to real or anticipated communication with other people.
      b. Apprehensive group members are perceived as less credible and effective.
      c. Other group members may perceive an apprehensive member to be shy or reticent.
      d. Highly apprehensive group members have higher opinions of themselves.
      e. The contributions of group members who display anxiety are typically judged to be less relevant that the contributions of nonreticent members.
  4. The ability and willingness to participate responsibly in a communication transaction:
      a. is characterized by nine dimensions, three of which are animated, relaxed, open.
      b. is known as inclusion.
      c. requires either effectiveness or appropriateness, but not both.
      d. is communication competence.
      e. refers to connectivity.
  5. When a group member is caring, responsible, shares information honestly and completely, and allows other members to communicate without interruption, that member can be said to be:
      a. expressing a need for inclusion.
      b. a competent communicator.
      c. an ethical group member.
      d. in control of both verbal and nonverbal messages.
      e. displaying affection.
  6. Flexibility is a consideration of:
      a. communicator style.
      b. communication competence.
      c. communication apprehension.
      d. interpersonal needs.
      e. None of the above.
  7. An ethical group member would:
      a. be candid and frank.
      b. share information without distortion or exaggeration.
      c. not cut off other group members from speaking.
      d. allow other group members to make up their own minds.
      e. All of the above.
  8. An effective way to overcome diversity problems is to:
      a. focus on goal interdependence
      b. monitor other group membersB communication styles.
      c. point out ways in which members are dissimilar.
      d. emphasize unequal group member participation.
      e. emphasize social identities of group members.
  9. What are the interpersonal needs that dictate behavior in a group setting?
      a. are based on deteriorating relationships among members of the group.
      b. are conflict management skills which steers the conversation from personal issues back to task issues.
      c. occur when one group member has a high need for control over the group or its activities or has a personal or hidden agenda.
      d. cause a group to agree to a decision simply to be done with the task.
      e. occur when there is little information available or limited time for making a decision.
  10. A group in which members are similar with respect to their demographic characteristics and social affiliations is:
      a. collectivistic
      b. individualistic
      c. heterogeneous
      d. homogeneous
      e. decentralized
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