Chapter 03

Chapter objectives: Communication That Structures

In this chapter, you will learn to do the following:

  • Develop a constructive role identity in a group
  • Identify and follow norms established in your group
  • Initiate an effective norm in your group
  • Help your group communicate in an open network
  • Socialize a new member into a group
  • Determine what stage of group development your group is at and adjust your communication behavior accordingly

Online quiz

  1. The correct elements and their typical order for group development are:
      a. grouping, brainstorming, achieving synergy, dissolving.
      b. inclusion and dependency, negotiating goals and rules, conflict, task and activity orientation
      c. inclusion and dependency, conflict, task and activity orientation, termination.
      d. role assumption, task assumption, results rendering, group disbanding.
      e. inclusion and dependency, conflict, negotiating goals and rules, task and activity orientation, termination.
  2. Communication overload in a group refers to each of the following except which of the following?
      a. Too much communication.
      b. A single member sending all messages.
      c. Communication from too many sources.
      d. Communication messages that are too complex.
      e. Messages that may compete or conflict.
  3. The interaction patterns between and among group members are:
      a. norm development.
      b. communication overload.
      c. formal roles.
      d. group socialization.
      e. a group's communication network.
  4. The role of the group member who constructively criticizes ideas brought before the group is the:
      a. orienter/clarifier.
      b. leader.
      c. critical advisor.
      d. observer/commentator.
      e. dominator.
  5. Which of the following is not true about formal group member roles?
      a. Formal roles are always assigned.
      b. Members are always elected to formal roles.
      c. Formal roles can emerge from group member interaction.
      d. Groups usually need three formal roles-leader, secretary/recorder, critical advisor.
      e. Formal roles are implicit and sanctioned by other group members only through interaction.
  6. Explicitly stating rules of conduct in a group helps avoid which two of the following?
      a. The difficulty of confronting a member whose behavior is detrimental to the group.
      b. Overruling a leader who becomes ineffective.
      c. The development of destructive group cycles.
      d. Both a and b.
      e. Both a and c.
  7. A group's leader:
      a. s always the first role filled in the group.
      b. can emerge from the group's interaction, or be elected or assigned to the position.
      c. should be a shared role with many members taking responsibility without distinguishing responsibilities.
      d. does not do work for the group--he or she just assigns it.
      e. always assigns the roles of the secretary/recorder and critical advisor.
  8. Group norms can be developed from:
      a. your past experiences.
      b. the expectations of others.
      c. the past experiences of others.
      d. interaction with others.
      e. All of the above.
  9. The type of group conversation coherence which occurs when membersB interactions stay focused on a topic is:
      a. topical coherence
      b. role coherence
      c. communication network coherence
      d. functional coherence
      e. norm coherence
  10. Informal interaction roles can include:
      a. Group maintenance roles that help define membersB relationships and develop the groupB s climate.
      b. Individual roles that are typically counterproductive to the group by diverting attention away from the group and its activities.
      c. Task roles that function to move the group forward with its task.
      d. All of the above.
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