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Table of contents

Table of Contents

Each chapter ends with a Summary and Discussion Questions and Exercises.
Preface
1. THE BASICS OF GROUP COMMUNICATION
Your Experience with Groups
What Is a Group?
Characteristics for Defining a Group
Group Size
Interdependence of Members
Group Identity
Group Goal
Group Structure
Putting the Pieces Together: Laying Out the Pieces of the Puzzle
A Group's Connection to Its Context
Permeable and Fluid Boundaries
A Group's Interdependence with Its Context
Time and Space of Group Interaction

Interdependence of Task and Relational Dimensions
Satisfying Task and Relational Dimensions
2. YOUR COMMUNICATION IN GROUPS
Verbal Communication
Words and Meanings
Skill Builder: What Did You Say?
Patterns of Language
Impact of Verbal Activity Improving Verbal Communication Skills
Nonverbal Communication
Types of Nonverbal Communication
Multiple Meanings of Nonverbal Communication

Skill Builder: Cracking the Nonverbal Code
Functions of Nonverbal Communication
Verbal and Nonverbal Communication as a System
Improving Nonverbal Communication Skills

The Listening Process
Listening Pitfalls
Improving Listening

Mastering Group Skills: How Well Do You Listen?
Task Communication
Relational Communication
Integration of Task and Relational Messages
Putting the Pieces Together: Group Identity, Interdependence, and Group Goal
Group Communication Outcomes
3. COMMUNICATION THAT STRUCTURES
Communication Networks
Decentralized Networks
Centralized Networks
Assessing Your Group's Network

Mastering Group Skills: Analyzing Group Networks
Coherence of Group Conversations
Functional Coherence
Topical Coherence

Group Member Roles
Formal Roles Informal Interaction Roles Improving Your Role Effectiveness
Putting the Pieces Together: Group Structure, Interdependence, and Group Size
Group Norms
Norm Development
Why Talk About Norms?

Skill Builder: Identifying Norms in Your Group
How Groups Develop
Phases of Group Development
Inclusion and Dependency Phase
Conflict Phase
Negotiating Goals and Roles
Task and Activity Orientation
Termination
Progressing Through the Phases
4. GROUP TASKS AND ACTIVITIES
Types of Group Tasks and Activities
Planning
Generating Ideas
Making Choices
Negotiating
Competing
Performing
Deliberating
Building Relationships
Providing Social Support

Analyzing Group Tasks and Activities
Skill Builder: Breaking the Group Charge into Tasks
Task and Activity Characteristics
Putting the Pieces Together: Interdependence and Group Goal
Influences on Group Tasks and Activities
Degree of Participation
Influence of Time
Influence of Diversity

Skill Builder: Are You Ignoring Diversity?
Influence of Technology
Evaluating Group Outcomes
Mastering Group Skills: Consider Influences on Group Tasks
Mastering Group Skills: Designing Group Tasks
5. BUILDING GROUP COMMUNICATION COMPETENCE

Skill Builder: How Important Are Communication Skills?
The Ideal Group Member
Your Group Interaction Style
Interpersonal Needs
Expressing and Wanting Needs
Achieving Need Compatibility

Communication Competence
Mastering Group Skills: How Competent Are You?
Communication Apprehension
Your Attitude Toward Groups
Communicator Style
Mastering Group Skills: Determining Your Communicator Style
Communicating in Diverse Groups
Cultural Orientations
Overcoming Diversity Problems

Ethical Group Membership
Putting the Pieces Together: Group Identity and Group Goal
Discussion Questions and Exercises
6. BUILDING RELATIONSHIPS IN GROUPS
Relating to Other Group Members
Being Dependent on Other Group Members
Being Interdependent with Other Group Members

Group Communication Climate
Evaluation Versus Description
Control Versus Problem Orientation
Strategy Versus Spontaneity
Neutrality Versus Empath
Superiority Versus Equality
Certainty Versus Provisionalism
Altering Group Climate

Putting the Pieces Together: Group Identity and Group Structure
Group Cohesiveness
Developing Group Cohesiveness
Cohesiveness and Group Performance

Group Member Satisfaction
Improving Cohesiveness and Satisfaction
Mastering Group Skills: How Satisfied and Cohesive Are Your Group Members?
Trust
Skill Builder: How Fragile Is Trust?
Socializing New Members into Groups
7. SOLVING PROBLEMS AND MAKING DECISIONS
Decision-Making Skills
Task Skills for Decision Making
Relational Skills for Decision Making
Procedural Skills for Decision Making

Decision-Making Principles
Why Groups Are Better at Making Decisions
Advice from Functional Theory
Using Decision-Making Procedures
Mastering Group Skills: Identifying Decision-Making Functions
Standard Agenda
Brainstorming
Nominal Group Technique
Consensus

Putting the Pieces Together: Group Goal and Interdependence Voting
Ranking
Comparing Procedures

Skill Builder: Which Procedures Will Help Your Group?
The Paradox of Using Procedures
8. ASSESSING DECISION PROCESSES AND IMPLEMENTING DECISIONS
Monitoring Decision-Making Performance
Challenges to Decision-Making Effectiveness
Information Bias
Groupthink

Putting the Pieces Together: Group Structure, Group Identity, and Group Goal
Factors in Faulty Decision Making
Helping Your Group Make Effective Decisions
Implementing Decisions
Skill Builder: Assuming the Role of the Critical Advisor
Criteria for Successful Implementation Designing the Implementation with PERT
Mastering Group Skills: Implementing Plans with PERT
Monitoring and Evaluating Decision Outcomes
9. MANAGING CONFLICT IN GROUPS
Defining Conflict
Ways of Thinking About Conflict
Is Conflict Always Disruptive?
Is Conflict Inherent?

Skill Builder: Did I Do That?
Types and Sources of Conflict
Gender Diversity and Conflict
Cultural Diversity and Conflict
Power
Bases of Power
Putting the Pieces Together: Group Structure and Group Size
Power and Conflict
Conflict Between Groups
Conflict Management Strategies
Collaborating
Competing
Accommodating
Avoiding
Compromising
Which Strategy Should You Pick?

Mastering Group Skills: Conflict Management Strategy
10. PROVIDING LEADERSHIP IN GROUPS
Defining Leadership
Becoming a Leader
Appointed Versus Elected Leaders
Emerging as a Leader

A Communication Competency Approach to Leadership
Task Competencies
Relational Competencies
Technical Competencies

Gender Diversity and Leadership
Leadership Styles
Situational Leadership Model
Telling Style
Selling Style
Participating Style
Delegating Style
Comparing Leadership Styles
Skill Builder: Identifying Your Leadership Style
Choosing a Leadership Style
Transformational Leadership
Enhancing Your Leadership Ability
Putting the Pieces Together: Group Goal, Group Structure, and Interdependence
11. MANAGING GROUP MEETINGS
Importance of Meeting Management Procedures
Meeting Planning
Premeeting Planning and Preparation
Leader Premeeting Responsibilities
Skill Builder: Developing a Meeting Agenda
Physical Environment and Material Resources
Group Member Premeeting
Responsibilities
Conducting the Meeting
Taking Minutes
Managing Relational Issues
Using Space
Using Visuals
Making Assignments
Ending the Meeting
Postmeeting Follow-Up
Mastering Group Skills: Managing Meetings
Developing a Group Charter and Code of Conduct
Overcoming Obstacles
Long Meetings
Unequal Member Involvement and Commitment
Formation of Cliques
Different Levels of Communication Skill
Different Communicator Styles
Personal Conflict

Putting the Pieces Together: Group Identity, Interdependence, and Group Structure
Successful Meeting Management
12. MAKING OBSERVATIONS AND GIVING FEEDBACK
What Is Feedback?
Why Groups Need Feedback
Putting the Pieces Together: Group Goal, Interdependence, and Group Identity
Levels and Types of Feedback
Levels of Feedback
Task and Procedural Feedback
Relational Feedback
Individual Feedback
Group Feedback
Mastering Group Skills: Topics for Group Feedback
Types of Feedback
Descriptive Feedback
Evaluative Feedback
Prescriptive Feedback
Observing the Group
Skill Builder: Giving Specific Feedback
Starting a Group Feedback System
Observation and Feedback Process
Advice for Giving Feedback

Putting It All Together
Appendix Creating and Delivering Team Presentations
Glossary
References
Author Index
Subject Index

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