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About the author

Joann Keyton received her B.A. from Western Michigan University (Summa Cum Laude, 1983), M.A. from The Ohio State University (1985), and Ph.D. from The Ohio State University (1987). Before her academic career, Joann was an analyst at the Federal Reserve Bank of Kansas City as well as a professional dancer. Joann grew up in Independence, MO--just down the street from Harry Truman.

Learn more about Joann Keyton.


Textbooks:

Keyton, J. (2006). Communicating in groups: Building relationships for group effectiveness (3rd ed.). New York: Oxford University Press.

Keyton, J. (2006). Communication research: Asking questions, finding answers (2nd ed.). New York: McGraw-Hill.

Keyton, J. (2006). Instructor"s manual for Communication research: Asking questions, finding answers (2nd ed.). New York: McGraw-Hill.

Keyton, J., & Shockley-Zalabak, P. (Eds.) (2006). Case studies for organizational communication: Understanding communication processes (2nd ed.). Los Angeles: Roxbury Publishing.

Keyton, J. (2005). Communication and organizational culture: A key to understanding work experiences. Thousand Oaks, CA: Sage.

Keyton, J., & Shockley-Zalabak, P. (Eds.) (2004). Case studies for organizational communication: Understanding communication processes. Los Angeles: Roxbury Publishing.

Keyton, J. (2002). Communicating in groups: Developing relationships for effective decision making (2nd ed.). Boston: McGraw-Hill.

Keyton, J. (2002). Instructor"s Manual for Communicating in groups: Developing relationships for effective decision making (2nd ed.). Boston: McGraw-Hill.

Keyton, J. (2001). Communication research: Asking questions, finding answers. Mountain View, CA: Mayfield.

Keyton, J. (2001). Instructor"s Manual for Communication research: Asking questions, finding answers. Mountain View, CA: Mayfield.

Keyton, J. (1999). Group communication: Process and analysis. Mountain View, CA: Mayfield.

Keyton, J. (1999). Instructor"s Manual for Group communication: Process and analysis. Mountain View, CA: Mayfield.


Recent Refereed Journal Publications and Book Chapters

Keyton, J., Cano, P., Clounch, T. L., Fischer, C. E., Howard, C., & Zlatek, M. M. (2006). Ethical storm or model workplace? In S. K. May (Ed.), Cases in organizational communication: Ethical perspective and practices (pp. 153-168). Thousand Oaks, CA: Sage.

Keyton, J. (2006). A celebration of diversity. In J. Keyton & P. Shockley-Zalabak (Eds.), Case studies for organizational communication: Understanding communication processes (2nd ed., pp. 408-412). Los Angeles: Roxbury.

Keyton, J. (2006). Just part of the crop. In J. Keyton & P. Shockley-Zalabak (Eds.), Case studies for organizational communication: Understanding communication processes (pp. 13-31). Los Angeles: Roxbury.

Keyton, J. (2006). The peter principle. In J. Keyton & P. Shockley-Zalabak (Eds.), Case studies for organizational communication: Understanding communication processes (2nd ed., pp. 334-340). Los Angeles: Roxbury.

Keyton, J., & smith, f. l. (2006). Conflicts over creative control: Power struggle on prime time television. In J. Lampel, J. Shamsie, & T. K. Lant (Eds.), The business of culture: Perspectives on entertainment and media (pp. 27-40). Hillsdale, NJ: Erlbaum.

Keyton, J. (2003). Just part of the crop. In J. Keyton & P. Shockley-Zalabak (Eds.), Case studies for organizational communication: Understanding communication processes (pp. 11-29). Los Angeles: Roxbury.

Keyton, J. (2003). Observing group interaction. In R. Y. Hirokawa, R. Cathcart, L. Samovar, & L. Henman (Eds.), Small group communication: Theory and practice (An anthology) (8th ed.; pp. 256-266). Belmont, CA: Wadsworth.

Keyton, J. (2003). Teaching a pig to sing? Management Communication Quarterly, 16, 453-458.

Keyton, J., & Stallworth, V. (2002). On the verge of collaboration: Identifying group structure and process. In L. R. Frey (Ed.), Group communication in context: Studies of bona fide groups (2nd ed.). Mahwah, NJ: Erlbaum.

Keyton, J., & Frey, L. R. (2002). The state of traits: Predispositions and group communication. In L. R. Frey (Ed.), New directions in group communication (pp. 99-120). Thousand Oaks, CA: Sage.

Tolstikova-Mast. Y., & Keyton, J. (2002). Communicating about communication: Fostering the development of the communication discipline in Russia. Russian Communication Association Bulletin, 119-134

Keyton, J., Ferguson, P., & Rhodes, S. C. (2001). Cultural indicators of sexual harassment. Southern Communication Journal, 67, 33-50.

Smith, F. L., & Keyton, J. (2001). Organizational storytelling: Metaphors for relational power and identity struggles. Management Communication Quarterly, 15, 149-182.

Keyton, J. (2001). Integrating service-learning in the research methods course. Southern Communication Journal, 66, 201-210.

Springston, J. K. & Keyton, J. (2001). Public relations field dynamics. In R. L. Heath (Ed.), Handbook of public relations (pp. 115-126). Thousand Oaks, CA: Sage.

Keyton, J. (2000). Introduction: The relational side of groups [Special issue: The Relational Side of Groups, J. Keyton, Ed.]. Small Group Research, 31, 387.396.

Keyton, J. (2000). Applied communication research should be practical. Journal of Applied Communication Research, 28, 166-168.

Keyton, J. (1999). Analyzing interaction patterns in dysfunctional groups. Small Group Research, 30, 491-518.

Keyton, J. (1999). Relational communication in groups. In L. R. Frey, D. S. Gouran, & M. S. Poole (Eds.), The handbook of group communication theory and research (pp. 192-222). Thousand Oaks, CA: Sage.

Keyton, J., & Rhodes, S. C. (1999). Organizational sexual harassment: Translating research into application. Journal of Applied Communication Research, 27, 158-173.

Poole, M. S., Keyton, J., & Frey, L. R. (1999). Group communication methodology: Issues and considerations. In L. R. Frey, D. S. Gouran, & M. S. Poole (Eds.), The handbook of group communication theory and research (pp. 92-112). Thousand Oaks, CA: Sage.

Keyton, J. (1997). Coding communication in decision-making groups: Assessing effective and ineffective process. In L. R. Frey & J. K. Barge (Eds.), Managing group life: Communication in decision-making groups (pp. 236-269). Boston, MA: Houghton Mifflin.

Keyton, J., & Rhodes, S. C. (1997). Sexual harassment: A matter of individual ethics, legal definitions, or organizational policy? Journal of Business Ethics, 16, 129-146.

Keyton, J. (1996). Sexual harassment: A multidisciplinary synthesis and critique. In B. R. Burleson (Ed.), Communication yearbook 19 (pp. 93-155). Thousand Oaks, CA: Sage.

Hirokawa, R. Y., & Keyton, J. (1995). Perceived facilitators and inhibitors of effectiveness in organizational work teams. Management Communication Quarterly, 8, 424-446.

Kalbfleisch, P. J., & Keyton, J. (1995). Power and equality in mentoring relationships. In P. J. Kalbfleisch & M. J. Cody (Eds.), Gender, power and communication in human relationships (pp. 189-212). Hillsdale, NJ: Erlbaum.

Keyton, J. (1995). Using SYMLOG as a self-analytical group facilitation technique. In L. R. Frey (Ed.), Innovations in group facilitation: Applications in natural settings (pp. 148-174). Cresskill, NJ: Hampton Press


Editorial Boards

Communication Monographs
Communication Studies
Journal of Applied Communication Research
Small Group Research
Southern Communication Journal


Selected Consulting Clients:

Expert Witness, Margaret Thomas v. Community Hospital Onaga, Inc. et al. Case No. 04-4136-SAC, 2005
Cottonwood, Incorporated, 2004
Lawrence (KS) Arts Center, 2003
American Cancer Society, 2002
Memphis Light, Gas and Water, 2002
MIFA, 2001
Child Advocacy Center, Memphis, 2000
American Cancer Society, Mid-South Division 1999
Memphis Strategic Team Against Rape and Sexual Assault, Dept. of Justice 1999
Memphis/Shelby County Department of Health 1999
Public Allies 1999
Community Foundation 1999
Partners for the Homeless; Coalition for the Homeless 1998-1999
International Paper 1998-1999
Shelby County (TN) Domestic Violence Council 1998
Community Forum 1998-1999
Americorps (Tennessee and Illinois) 1998
Division of Correction, Shelby County Government 1995-1998
Expert Witness, Goldman v. Cisco Systems, Inc. And LightStream Corp
(96Civ.4653 (HB) (AJP) 1997
Cook & Love Shoes 1997
Jackson-Madison County General Hospital 1997
R. R. Donnelley & Sons 1996-1997
Buckeye Technologies 1996-1998
Norrell Employment Services 1997
Family Business Forum, University of Memphis 1996
Shelby County (TN) Government 1996-1997
Memphis Area Chamber of Commerce 1995-1996 Shelby State Community College 1996
Senior Services 1995-1996
M. S. Carriers 1995
State Technical Institute, Division of Continuing Education and Economic Development 1995
Office of the Assessor, Shelby County Government 1995-1996
Footwear Retailers & Distributors of America 1994
Memphis Light, Gas & Water 1994
St. Francis Hospital 1993
Tennessee Library Association 1993


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