Chapter 09

Chapter Nine Objectives:  Crisis Management

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Knowledge (Declarative Knowledge)

By the end of this chapter you should possess declarative knowledge about:
  1. Who the client is: e.g. a population in urgent need rather than an individual
  2. The definitions and dynamics of disasters and public tragedies
  3. The scale and scope of disasters; domestic and worldwide
  4. The typology of disaster onset i.e. sudden, unexpected, acute or known and gradual
  5. The three phases of crisis management: prevention, response, and recovery
  6. The seven theory-based strategies used to manage disasters and disaster relief
  7. Theories of social justice the guide humanitarian response to disasters
  8. The organizations (governmental and non-governmental) that respond to disasters;     their administrative structure and management style
  9. The role policy plays in establishing and guiding relief programs
  10. The role administrators play in managing emergency relief organizations and          coordinating the delivery of relief services
  11. The role of planning in disaster prevention, response and recovery
  12. The role of advocacy in keeping the public focused on unmet need and in securing        funds, material resources and volunteers
  14. How socio-political and economic ideologies influence decision makers in the request for or offer of relief and humanitarian aid
  15. The influence of culture on defining events as disasters (or not) and response      strategies
  16. The economics of disaster and relief; costs and funding sources
  17. The role of the media in reporting what happened, why it is significant and what      should be done about it
  18. The concept of traumatogenic forces i.e. social practices and trends that cause,       encourage or contribute to disasters and public tragedies
  19. The seven types of accountability associated with disaster relief

Skills (Application of Knowledge"Procedural and Tacit Knowing )

By the end of this chapter you should demonstrate beginning competency in crisis management by being able to:  
  1. Direct or participate in disaster preparedness, response and recovery on the agency or local level
  2. Provide resources to populations and communities in urgent need due to a disaster or    public tragedy
  3. Provide on-site crisis management
  4. Access specific disaster relief resources in addition to traditional resources
  5. Note: Further skill development requires additional course of study and placement in     an agency setting with supervision specific to disaster management
  6. Values

    1. Humanitarian values require aid to all populations affected by disasters regardless of geographic location, race, ethnicity, or political ideology
    2. Consistent with the profession"s core values, it is an ethical responsibility to respond to disasters and requests for humanitarian aid
    3. Respect crisis management as a model of practice having value equal to other practice models and differential value in its proper or improper application in situations of disaster and public tragedy

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