Oxford University Press - Online Resource Centres

King & Lawley: Organizational Behaviour

Chapter 2: Web links

Organization charts (pp32-38)

This website will show the top of the hierarchy for many large companies. There is a free membership whereby more detailed charts for 15 companies can be seen (see pages 32-38)
www.theofficialboard.com

Specific organization charts (see separate extension material for this chapter for more detail) are as follows:

Vodafone: http://www.theofficialboard.com/org-chart/vodafone-group
British Army: http://www.army.mod.uk/structure/structure.aspx

Job descriptions (p38)

For an example of job descriptions, the UK National Health Service (NHS) has a website with its current vacancies (www.jobs.nhs.uk). Click on any of the jobs and, scrolling towards the bottom, the job description is available amongst other documents supporting the application.

A guide to producing a job description, including a template and example of a job description, is provided by the UK Government’s Department for Business, Innovation and Skills, and can be found at:
http://www.bis.gov.uk/policies/higher-education/access-to-professions/prg/recruitment-step-by-step/defining-the-job/job-description

Large-scale bureaucracies processing paperwork (p44)

See how census forms for the whole UK population are processed (links with page 44- organizations which process paperwork)
http://www.bbc.co.uk/news/uk-12860630

Red tape (p53)

The UK government’s Red Tape challenge to identify and minimize unnecessary red tape (mentioned on p53) can be seen at:
http://www.redtapechallenge.cabinetoffice.gov.uk/frequently-asked-questions-faqs/

Examples where red tape gets in the way of people performing their work can be seen in a number of professions:

Probation service: http://www.guardian.co.uk/politics/2011/jul/27/kenneth-clarke-probation-service
Teaching: http://www.bbc.co.uk/news/education-14000093
Police force: http://www.bbc.co.uk/news/10471566
Social work: http://www.bbc.co.uk/news/education-10788737

Longer reports into red tape in two of these industries are available online:

Berry, J. 2010. Reducing Bureaucracy in Policing. Home Office, London. Available at: http://www.homeoffice.gov.uk/publications/police/reducing-bureaucracy/reduce-bureaucracy-police

Munro, E. 2011. The Munro Review of Child Protection. Department for Education, London. Available at: https://www.education.gov.uk/publications/standard/publicationDetail/Page1/CM%208062

Bureaucratic personality (jobsworths)

See below the story of the pensioner fined for displaying an upside-down disabled parking badge from page 54:
http://www.bbc.co.uk/news/uk-england-nottinghamshire-13891422

Examples of the ‘Computer Says No’ character from Little Britain (see p54) can be found at:
http://www.break.com/usercontent/2006/10/24/little-britain-at-the-bank-171476
At the bank – note how inflexible she is when asked to do anything outside of what the computer says.

http://www.youtube.com/watch?v=sX6hMhL1YsQ&feature=related
At the hospital reception dealing with an urgent admission. Note her long pause after the question ‘What do you think?’