Oxford University Press - Online Resource Centres

King & Lawley: Organizational Behaviour

Chapter 2: Web links

Organization charts (pp32-38)

This website will show the top of the hierarchy for many large companies. There is a free membership whereby more detailed charts for 15 companies can be seen (see pages 32-38)

Specific organization charts (see separate extension material for this chapter for more detail) are as follows:

Vodafone: http://www.theofficialboard.com/org-chart/vodafone-group
British Army: http://www.army.mod.uk/structure/structure.aspx

Job descriptions (p38)

For an example of job descriptions, the UK National Health Service (NHS) has a website with its current vacancies (www.jobs.nhs.uk). Click on any of the jobs and, scrolling towards the bottom, the job description is available amongst other documents supporting the application.

A guide to producing a job description, including a template and example of a job description, is provided by the UK Government’s Department for Business, Innovation and Skills, and can be found at:

Large-scale bureaucracies processing paperwork (p44)

See how census forms for the whole UK population are processed (links with page 44- organizations which process paperwork)

Red tape (p53)

The UK government’s Red Tape challenge to identify and minimize unnecessary red tape (mentioned on p53) can be seen at:

Examples where red tape gets in the way of people performing their work can be seen in a number of professions:

Probation service: http://www.guardian.co.uk/politics/2011/jul/27/kenneth-clarke-probation-service
Teaching: http://www.bbc.co.uk/news/education-14000093
Police force: http://www.bbc.co.uk/news/10471566
Social work: http://www.bbc.co.uk/news/education-10788737

Longer reports into red tape in two of these industries are available online:

Berry, J. 2010. Reducing Bureaucracy in Policing. Home Office, London. Available at: http://www.homeoffice.gov.uk/publications/police/reducing-bureaucracy/reduce-bureaucracy-police

Munro, E. 2011. The Munro Review of Child Protection. Department for Education, London. Available at: https://www.education.gov.uk/publications/standard/publicationDetail/Page1/CM%208062

Bureaucratic personality (jobsworths)

See below the story of the pensioner fined for displaying an upside-down disabled parking badge from page 54:

Examples of the ‘Computer Says No’ character from Little Britain (see p54) can be found at:
At the bank – note how inflexible she is when asked to do anything outside of what the computer says.

At the hospital reception dealing with an urgent admission. Note her long pause after the question ‘What do you think?’