Jones and Robinson: Operations Management
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- Chapter 01
Introduction to Operations Management
- Chapter 02
Winning Customers and Competing Effectively
- Chapter 03
Operations Processes and Life Cycles
- Chapter 04
Locating, Designing and Managing Facilities
- Chapter 05
Managing Supply Chain Relationships
- Chapter 06
Managing Materials and Inventory Performance
- Chapter 07
Managing Capacity and Demand
- Chapter 08
Managing Queuing and Customer Satisfaction
- Chapter 09
Managing Quality
- Chapter 10
Designing Processes
- Chapter 11
Designing Jobs and Managing People
- Chapter 12
Developing New Products and Services
- Chapter 13
Planning for Projects, Crises, and Business Continuity
- Chapter 14
Operations Strategy
- Chapter 15
Lean and Agile Production
- Chapter 16
Innovation and Continuous Improvement
- Chapter 17
Internationalization, Globalization, and Corporate Social Responsibility