Multiple choice questions

Test yourself on each chapter of the textbook and receive instant feedback on your answers.

Chapter 01
Introduction to Operations Management
Chapter 02
Winning Customers and Competing Effectively
Chapter 03
Operations Processes and Life Cycles
Chapter 04
Locating, Designing and Managing Facilities
Chapter 05
Managing Supply Chain Relationships
Chapter 06
Managing Materials and Inventory Performance
Chapter 07
Managing Capacity and Demand
Chapter 08
Managing Queuing and Customer Satisfaction
Chapter 09
Managing Quality
Chapter 10
Designing Processes
Chapter 11
Designing Jobs and Managing People
Chapter 12
Developing New Products and Services
Chapter 13
Planning for Projects, Crises, and Business Continuity
Chapter 14
Operations Strategy
Chapter 15
Lean and Agile Production
Chapter 16
Innovation and Continuous Improvement
Chapter 17
Internationalization, Globalization, and Corporate Social Responsibility