Oxford University Press - Online Resource Centres

Baines, Fill, & Rosengren: Marketing 4e

Chapter 15: Web links

The Customer Experience Professionals Association (CXPA)
http://www.cxpa.org/
The Customer Experience Professionals Association (CXPA) is a global non-profit organization committed to the advancement of customer experience management practices. Its members are individual practitioners who develop and manage successful interactions between organizations and their customers. The CXPA provides research, education, and networking opportunities for its members, and seeks to develop standards and promote a better understanding of the customer experience industry.

CMSWire.com
http://www.cmswire.com/news/topic/customer+experience
CMSWire.com is an online magazine published by Simpler Media Group Inc. Founded in 2003, the site provides daily updates and articles on Customer Experience Management, Digital Marketing, Social Business and Enterprise Information Management.

Asia-Pacific Professional Services Marketing Association
http://www.apsma.com.au/
APSMA is the only organization dedicated to assisting Marketers and Business Developers working in the professional service sector in the Asia Pacific region. Our members are marketing, communications, and business development professionals, representing legal, accounting, engineering, and consulting firms in Australia, New Zealand and Hong Kong.

The Association of Travel Marketing Executives
http://www.atme.org/
The Association of Travel Marketing Executives was established in 1980 and is a non-profit, professional association for travel industry marketers. Members of the organization include marketers in the fields of air transport, hotels, tourist offices, car rental companies and tour operators.

BAFT-IFSA
http://www.baft.org/
Formed by a merger of The Bankers' Association for Finance and Trade and the International Financial Services Association, BAFT-IFSA the leading international transaction banking association, providing advocacy, thought leadership, education and training, and a global forum for its members in the areas of trade finance, payments, compliance, and regulations. It serves as a forum for analysis, discussion and action among international financial professionals on a wide range of topics affecting international trade and finance, including legislative/regulatory issues.

Hotel Marketing Association
http://www.hotelmarketingassociation.com/
The Hotel Marketing Association is the official branch of the Chartered Institute of Marketing specifically for the hotel industry. The HMA is supported by many of the hotel companies in the UK and its membership comprises sales, marketing, and operations personnel from small and large hotels and companies alike.

National Restaurant Association
http://www.restaurant.org/
Founded in 1919, the National Restaurant Association is the leading business association for the restaurant industry. Together with the National Restaurant Association Educational Foundation, the Association's mission is to represent, educate and promote a rapidly growing industry that is comprised of 945,000 restaurant and foodservice outlets employing 13.1 million people.

Professional Services Marketing Group
http://www.psmg.co.uk/
PSMG is the Not-for-Profit Professional Services Marketing Association. Membership is drawn from across the professions including law, accountancy, real estate, banking, architecture, actuarial, insurance, management consultancy, marketing communications, engineering, and construction as well as those with an interest in professional services marketing. It is a not-for-profit group for all those with an interest in marketing within professional services organizations, including practitioners, recognised consultants, suppliers, and those who have an interest in this sector.

Association for the Advancement of Relationship Marketing
http://www.aarm.org/CMJ/
AARM has become one of the largest business networks focused on the development, understanding, and communication of the principles and disciplines of these related business activities, on an enterprise-wide basis.

The CMO Council
http://www.cmocouncil.org
The CMO Council aims to encourage knowledge exchange and personal relationship building among senior marketing and brand decision-makers in the technology and communications industries.