OUP Bookshop Customer Service Promise

SERVICE
  1. We promise to treat all our customers professionally, with courtesy and respect.
  2. We will always aim to address your enquiry in-store immediately. If the nature of the enquiry requires information from other departments of OUP we promise to;
    • Take responsibility for finding out the answer on your behalf and keep you informed of the progress we are making.
    • Where it is appropriate to refer your enquiry entirely to another department of OUP, we will inform you of the name of the person or department that your enquiry has been sent to.
  3. When contacting us via telephone, email or web pages, we aim to respond to your enquiry within 24 hours of your first contact with us.
  4. We aim to match the right product for your needs and offer you trustworthy advice about our products. Above all we want our customers to be satisfied with our service.
DELIVERY
  1. We use fast and cost effective methods to deliver your order to you.
  2. We have partnered with professional courier organisations to ensure your books are delivered fast, transported safely and can be tracked door to door.
RETURNS
  1. Our 30 day returns guarantee policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, unopened (with any seals and shrink wrap intact) with your receipt and we will issue a full refund for the price you paid for the item.
  2. We will also be happy to refund the delivery charge if the return is as a result of our error.
  3. You can always return an OUP publication to us if the product is defective or damaged for a full refund or exchange depending on your preference.
  4. Your statutory rights are unaffected by this policy.
FEEDBACK
  1. We promise to listen to our customer’s feedback and act upon any causes for dissatisfaction with the utmost urgency and provide first response within 24 hours and keep you updated of our progress for resolution.
  2. We promise to make feedback easy via our web pages, email, telephone and seven days per week trading policy to access our Senior Booksellers and Management.


Opening Times

Monday, 10.00 to 17.30, Tuesday to Saturday 09.00 to 17.30, Sunday: 11.00 to17.00

You will find us at:
116-117 High Street
Oxford OX1 4BZ
Tel: 01865 242913 (internal ext 8980)
Fax: 01865 241701
bookshop.uk@oup.com